How to convert your cold leads into hot prospects
No doubt, you have worked hard to get the leads. But the difference between successful marketers and the average is that the successful ones will convert their leads into prospects while the mediocre ones will leave their leads undecided.
However, there is a general misconception among business persons that they should convert every prospect they get caught in the trap of thinking they can while in the real sense, they end up wasting a lot of valuable time in trying to do the impossible. Here are some suggestions on how to turn those cold into hot prospects
Create an email list and add your new lists into your periodic campaigns
If you run a monthly email campaign, you can use it to follow-up on those prospects that have not made up their minds. Some people will be temporarily distracted while others will have their situations change, and the best thing to keep them on track is your periodic email updates.
Simply stay in touch
With so many things happening, your name is more likely to be forgotten as soon as you speak to your lead. Therefore, you must keep in touch to keep your name in their minds. One moment they could think they don’t need to join your business but their situation could change and change their minds. Keep in touch through newsletters, postcards, letters and articles, among other things.
Approach their business executive assistants and learn about their personality
Making use of Executive assistant is important as this will help you to know the person you are dealing with and the best approach to take. They might also be able to give you the reason why you were not successful in making the sale so that you can approach the person differently in the future.
How important is the sale? 
The thing you should ask yourself is how important the sale is going to be. If the sale is important, you need to determine other approaches or actions you are willing to take to make the sale happen. You need to find creative ways of convincing the lead(s) to buy supposing the sale was the most important thing in your career.
As already mentioned there is nothing you can do if your lead suddenly turns cold and proves difficult to convert to prospect despite doing everything possible to convince them. Rather than live in denial, you should gather courage and move on. Remember you need to focus your energy on other opportunities. It is important to bear in mind that you only have a limited time to do your business and you cannot spend long periods on one prospect. Actually knowing when to quit and move on is one of the key strength of entrepreneurs.
Spinning your wheels trying to convince unmotivated prospect to change their mind is a self-defeating approach. Even if you succeed in converting them, you will not get much value from them. Simple question to ask is: “what is the best use of my time right now?” dropping a potential lead may be difficult but it is worth it.
How to Increase Customer Engagement
How to Increase Customer Engagement
Customer engagement is one of the most important keys to running a successful business. Hence, you must create a strong and proper customer acquisition strategy in order to engage the customer. How do you improve your customer engagement?
The best way to improve customer engagement is by turning the business into a customer centered one. However, this can be a challenging undertaking and may take a little time to accomplish. But if you are patient, you can greatly improve on your customer engagement.
Here are 7 ways to increase customer engagement:
1. Put the customer at the center
Without the customer, your business cannot be. The customer is the most important person in your business. So placing the customer at the center of the business is the most logical thing to do. As you do so, you must ensure that you have a very clear focus on where, when and how you will interact with the customer.
2. Be honest with yourself when assessing your failures.
Things may go wrong, and often they will. However, if you are honest when it comes to assessing what is holding you back, you have a better chance of creating a better customer engagement or relationship. Then you need to make a strategy on how to tackle the problems. It is recommended that you start by setting achievable and quick goals before proceeding towards hard and long term goals.
3. Capture customer feedback
Customer feedback is an essential tool when you are in the process of creating great customer engagement. It ensures that you will learn customer behavior and get insights that will help you to fulfill your customer needs.
4. Understand value exchange
Understanding value exchange involves first understanding and then building the information exchange program. Identify which kind of information customers are normally happy to share and understand what your business and the customer can gain in exchange.
5. Take a broader picture
If you want to improve customer engagement, taking a broader picture is important instead of focusing on individual experiences. For instance, all areas in your company have a role to play when it comes to customer engagement and doesn’t apply to marketing or customer service alone; therefore, it is important that you focus on the whole picture.
6. It is not all about marketing
Marketing might be an important component of any successful business, but you have to go beyond marketing. You need to study various customer retention strategies. All successful businesses treat the customer as their most important person and design their strategies around retaining the customer. It involves everyone in the organization, not just those who interact directly with the customer.
7. Empowering business users
It is important to empower business users who keep you updated about your customer experiences instead of leaving all that responsibility to the IT department. You should align all the marketing, sales and customer service department around the customer. In order to achieve this, it is advisable that you develop a complete buy0in from the Chief Executive Officer including all the other executive team members of the organization.